Didachee Refund & Replacement Policy
Didachee is committed to delivering quality products and reliable service. We accept refund or replacement requests only for production-related issues, such as damaged items or missing items.
Eligibility for Refunds or Replacements
You may request a refund or replacement if:
- The item arrived damaged due to a production issue
- An item is missing from your order
To qualify, you must:
- Submit a refund or replacement request form within 5 days of receiving your order
- Provide clear photo or video proof of the package being opened, clearly showing the issue
Limitations
If only one item in a multi-item order is damaged or missing, only that item is eligible for refund or replacement—not the entire order.
Refunds are not given for:
- Non-accommodation of requests to change order details made after the order was placed.
- Minor variations in size (±1 inch) or color (due to screen/display or printing differences)
- Minor imperfections (e.g., loose threads, tiny stains)
How to Request a Refund or Replacement
To file a request:
- Fill out the refund or replacement request form
- Upload the required photo or video evidence
- Submit within 5 days of receiving your order
Note: This policy covers production errors only. Other concerns will be evaluated case by case, therefore, subject to approval.